Job Profile: • Developing a solid and trusting relationship between major key clients and company. • Revenue Growth and P&L Of the Portfolios handled • Costing, Negotiations and Contract Sign offs • Retaining and growing existing base of business • Driving performances and Service levels • Engaging customers in monthly , quarterly and annual business reviews • Managing Billing, Collections and reconciliation of portfolios handled • Ensuring SOPs are followed and service level agreements are met. • Handling customer escalation – preparing RCA and providing solutions to customer