• Ensuring New on board customer’s satisfaction by giving them on time solution of all the issues.
• Business development from major accounts and from the new on board.
• Solutions oriented approach with excellent relationship management skills.
• Successfully and consistently delivering responsibilities in the domains of Logistics Solutions & Warehousing for major Account Handling.
• Responsible for entire new business development for North zone
• Monitor market intelligence within industry in terms of market Development.
• New projects initiative and execution, competitive activity.
• Monthly presenting the service performance Report (SPR) of all major accounts.
• Monitoring warehouse operations at multi locations in coordination with operations team.
• KPI monitoring & adherence.
• SOP implementation & monitoring the process.
• Team Management
• Budget planning short term & long term and control on revenue for contract logistics.
• Handling operational & business escalations with customers.
• Costing & solution designing for new businesses.