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Resolving client issues and queries.
Developing strong and trusting relationship between customer and company.
Developing a complete understanding of product in terms of vehicle loading and unloading time ,turnaround time, location, tonnage, vehicle type and movement.
Coordination with drivers for early loading and unloading of vehicle and establishing timeline of performance
Managing communication between key clients and internal team (fleet and traffic).
Meeting all client needs and deliverable according to proposed timeline.